Effective Date: 10/03/2025 Last Updated: 10/03/2025
This Payment Policy outlines the terms related to payments, charges, and refunds for the RighGo taxi booking app, operated by Meegma Communications Private Limited ("Company," "we," "us," or "our"). By using RighGo, you agree to this Payment Policy.
We accept the following payment methods for ride bookings:
Credit cards and debit cards
Mobile wallets
UPI (Unified Payments Interface)
Net banking
Cash (if applicable in your region)
Any other payment methods introduced in the future
Ride fares are calculated based on distance, time, demand, and other applicable charges.
Additional charges may apply, such as tolls, waiting time fees, peak-hour surcharges, and cancellation fees.
Estimated fare displayed before booking may change based on actual ride conditions.
All online payments are processed through secure third-party payment gateways.
We do not store full payment details such as card numbers or CVVs.
Users must ensure sufficient balance in their accounts for successful transactions.
If you cancel a ride after a driver has been assigned, a cancellation fee may apply.
In case of a failed ride due to driver unavailability, incorrect fare deductions, or other valid reasons, refunds may be processed.
Refunds (if applicable) will be credited to the original payment method within [Insert Timeframe] days.
Cash payments are non-refundable and must be settled directly with the driver.
If a payment fails or remains unpaid, the Company reserves the right to suspend or restrict account access until the due amount is cleared.
Repeated non-payment may lead to permanent account deactivation.
Users can raise disputes regarding fare charges or payments via the in-app support feature or by contacting our customer service.
We will investigate and respond to disputes within [Insert Timeframe] business days.
We employ encryption and fraud detection systems to secure payments.
Any fraudulent transactions or unauthorized payments will be reported to relevant authorities.
Users are responsible for safeguarding their payment credentials and account details.
We reserve the right to update this Payment Policy at any time.
Users will be notified of significant changes via email or in-app notifications.
For payment-related queries, contact us at:
Meegma Communications Private Limited
A Square Building, Edappally Pukkattupady Road, Edathala P.O, Kuzhivelippady, Ernakulam, Kerala - 683561
support@righgo.com
01169310543
By making a payment through RighGo, you acknowledge that you have read, understood, and agreed to this Payment Policy.